Contact Us
This page explains how to contact the editorial team behind Best Online Casinos, what we can realistically help with, and where to go instead when your issue needs a casino, a regulator or a support organization rather than a review site. Email us at [email protected].
What to email us about
We are an independent research and comparison publisher. We do not operate casinos, hold player funds, process deposits or withdrawals, or have access to any account you hold with an operator. That shapes what we can usefully answer.
- Corrections. If a bonus percentage, wagering multiple, minimum deposit or state availability note on this site is out of date, tell us which page and what changed. Corrections get priority.
- Questions about terms. Confused by a playthrough requirement, a maximum bonus bet rule or a cashout cap? Send the exact clause and we will explain how it usually works.
- Reader experiences. Delayed withdrawals, verification requests that went nowhere, support that stopped replying. We log patterns across operators and revisit reviews when they build up.
- Partnership and media enquiries. Use the same address and say so in the subject line.
What we cannot do
- Release, chase or guarantee a withdrawal.
- Reopen a closed or self-excluded account.
- Reverse a bonus forfeiture or void a wager.
- Give legal, tax or financial advice.
- Tell you which casino will pay out — nobody can.
How we handle your message
- Send the detail: operator name, date, dollar amounts, screenshots of terms if you have them.
- We acknowledge receipt. Response times vary with volume; we do not advertise a service-level promise we cannot verify.
- Factual claims are checked against the operator's published terms and, where applicable, a state regulator's public register before anything on the site changes.
- Where a change is made, the page's update date moves. Our current fact-check date is Sep 25, 2026.
We never publish your name or email without asking first, and we do not pass reader complaints to operators as a commercial favor.
Commercial disclosure
Some links on this site are commercial. If you open an account through one, the publisher may earn a commission at no extra cost to you. Commission does not buy a position in our rankings, and it does not stop us publishing a drawback. Editorial ratings are our own assessment, not customer-review scores, and advertised bonus figures are the operator's marketing claim rather than a tested result. Gambling is 21+ where permitted, and legal availability varies by state.
Casinos readers ask about most
Most incoming mail concerns the headline welcome offers listed on this site, and free spins attached to those offers in particular. The write-ups below explain what each advertised deal actually commits you to, so you can check your own terms before writing in.
Raging Bull — 410% up to $10,000 + 50 Free Spins
Our top-rated listing at 10.0, and the one that generates the most reader questions, because the headline mixes a very large match percentage with a free spins component. Two things decide whether it is worth anything to you: the wagering multiple applied to bonus funds and any cap on what you may cash out from free spin winnings. Large match offers of this shape typically carry high playthrough, and free spins are usually locked to a named slot. Limitation: a maximum of $10,000 in bonus credit is only reachable with a very large deposit, so the advertised ceiling has little relevance to a typical player. Read the bonus terms on the operator's site before depositing, and if a clause is unclear, send it to us.
Magician Bet — 101% No Wagering
Rated 9.8 and included because a no-wagering structure answers the single most common complaint we receive: winnings trapped behind playthrough. If the "no wagering" description holds for both the bonus and anything won with it, cashing out is far simpler than under a conventional match. Limitation: no-wagering offers almost always trade generosity for simplicity — a 101% match is modest beside the percentages elsewhere on this list, and such deals often carry a low maximum bonus amount, game restrictions or a short expiry. Verify which of those apply to your account.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
Rated 9.6, and the clearest example on this page of free spins tied to one named title. Spins on Cash Chaser cannot be moved to another game, and their value depends on the spin denomination the operator sets, which is usually fixed and small. Limitation: a single-game spin allocation suits you only if you like that game, and bundled match-plus-spins deals often apply separate expiry dates and separate cashout limits to each half. Treat them as two offers, not one.
Uptown Aces — 600% For New Players
Rated 9.5, listed for the highest advertised match percentage on this page. The number is eye-catching; the deciding details are the maximum bonus in dollars, the playthrough and the maximum bet permitted while a bonus is live. Limitation: exceeding a maximum bonus bet — sometimes as low as a few dollars a spin — is one of the most common reasons winnings get voided, and it catches people who never read the clause.
Comparing the advertised offers
Only the operator's own terms are binding. The table reproduces what each listing advertises and our editorial rating, nothing more.
| Casino | Advertised offer | Editorial rating | Free spins included |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | 10.0 | Yes — 50 |
| Magician Bet | 101% No Wagering | 9.8 | Not advertised |
| Slots of Vegas | 375% Bonus + 50 Free Spins on Cash Chaser | 9.6 | Yes — 50, one game |
| Uptown Aces | 600% For New Players | 9.5 | Not advertised |
| Card Crush | Instant Welcome Reward: 2 Mystery Coins & 5 Cards | 9.3 | Not advertised |
| Zumba Cards | 250% Deposit Bonus up to 250 SC | 9.3 | Not advertised |
| BetUS | 200% up to $4,000 for New Players | 9.0 | Not advertised |
| Amazon Jackpots | 4 Posters + 40 FREE SC + Bonus Wheel for $20 | 8.9 | Not advertised |
| Slots and Casino | 500% up to $2,500 x3 | 8.7 | Not advertised |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 Free Spins | 8.6 | Yes — 225 |
Money questions we answer by email
Cost and cash-flow questions are the second-largest category of reader mail. General guidance, since terms differ by operator and none of the specifics below are set by us:
- Cost to take part. Every match bonus on this page requires your own deposit first. A percentage match is not free money — the "free spins" element is only genuinely free of a deposit if the operator describes it as a no-deposit reward, and none of the listings above advertise one.
- Paying in. US casino sites commonly support debit cards, some credit cards (issuer approval varies), ACH bank transfer, online banking and prepaid options; e-wallet and PayPal availability depends on the operator and your state. Zumba Cards and Amazon Jackpots advertise in SC, a sweepstakes-style unit rather than dollars, and Bets.FM quotes a bitcoin ceiling — check what the operator will actually accept from a US account before committing.
- Getting paid out. Withdrawal method, minimum withdrawal amount, weekly or monthly limits and processing time are set per operator. Card and bank payouts usually take longer than the deposit did. Ask the casino for its published limits in writing.
- Fees. Deposits are often fee-free while withdrawals may carry one, and currency conversion can apply on crypto or non-USD balances.
- Verification. Expect KYC identity checks, and sometimes source-of-funds questions on larger sums, before a first withdrawal clears. Uploading documents early is the single most effective way to avoid a delay.
What these operators offer beyond bonuses
When you write in about a specific game, it helps to name the category. The sites listed here typically cover:
- Slots — the bulk of most libraries, including progressive jackpot titles, with RTP and volatility varying by game and outcomes driven by a random number generator.
- Table games — blackjack, roulette and baccarat in RNG form, often contributing little or nothing toward wagering requirements.
- Live dealer rooms — streamed tables with real croupiers, usually excluded or heavily restricted under bonus terms.
- Card and social formats — Card Crush and Zumba Cards sit closer to card-based and sweepstakes-style play than to a conventional slots lobby.
- Mobile play — browser-based lobbies are standard; dedicated mobile casino apps are not universal, so check before assuming one exists.
Several of these brands also run adjacent product lines. BetUS, for example, is known for sportsbook betting alongside casino play, and some operators add poker rooms or racebooks. Those sections normally have their own bonuses, their own wagering rules and their own withdrawal handling, so a casino bonus term rarely transfers to a sports wager. Tell us which product your question concerns.
Who may play, and who to contact when we can't help
Online casino regulation in the US is set state by state rather than federally. A handful of states license and regulate real-money online casino play through their own gaming authority; elsewhere, sweepstakes and social formats operate under different rules, and availability of any given brand varies. Accepting sign-ups from a US address is not the same as being authorized to serve players in your state. Check your state regulator's public licensee list, confirm you are 21 or over (18 in a small number of jurisdictions and formats), and make sure you are physically located where play is permitted.
Route your issue to the right place:
- Account, payment or withdrawal dispute: start with the operator's formal complaints procedure and get a written reference. If it stalls, escalate to the licensing authority named in the casino's own terms.
- Problem gambling: the National Council on Problem Gambling operates the 1-800-GAMBLER helpline. Deposit limits, loss limits, cooling-off periods, self-exclusion and third-party blocking software are all worth using before a problem hardens. Our responsible gambling guidance sets out the options.
- Site policies: see our terms and conditions, and how this site is run and funded for background on our editorial independence.
- UK readers who reached us in error will find our Non GamStop casinos guide more relevant than the US listings above.
Getting a faster, more useful reply
Short, specific messages get better answers. Include the operator name, the page on beachnboat.com you are referring to, the date of the event, the exact wording of any term in dispute, and what outcome you are looking for. Screenshots beat descriptions. If your message concerns money held by a casino, say what the operator has already told you — that usually determines whether your next step is patience, a document upload or a regulator complaint.
Nothing on this site is a promise of winnings, and no casino is completely safe to assume good faith with. Read the terms, keep records, and write to [email protected] when something does not add up. We read everything.